Refund & Exchange Policy
Exchanges must be postmarked within 30 days of receipt, and returns for the purchase price of goods must be postmarked within 30 days of receipt. Please contact our customer service team for exchange. All items sent back must be unworn and unwashed with the original tags. There is a $15 return and exchange processing fee. Shipping and handling charges are non-refundable. Final Sale products are non-returnable and non-refundable. Returned items must meet the following criteria: The item must not have been worn or used. Original tags and labels must be attached to the item. The item must be free from any animal hair.
Please contact Customer Service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
Used or Damaged Merchandise
Original tags and labels must be attached to the item. Any items which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Please allow us to process pre-production orders like Cockpit USA within 30 days. These jackets are often times produced in cycles, so please be patient, it does take time to source, inspect, cut, sew and conduct quality control before and after production.
Orders are not processed on weekends or nationally recognized holidays. DUE TO HIGH ORDER VOLUME DURING THE MONTHS OF NOVEMBER-DECEMBER, PLEASE ALLOW 7-14 BUSINESS DAYS TO PROCESS ANY ORDERS.
Please note that Pre-production exchange will take 4-5 weeks to deliver.
If you choose to refuse your package, Legendary USA may deduct all fees incurred from the refusal. These fees would be deducted from any refund owed, so that once the item is received and processed you will be refunded the total amount minus the Refusal/Return to Sender fees. This applies for domestic (US) and international orders. We strongly recommend reaching out to our customer service team if you have an issue, or setting up a return authorization where you can use our return shipping label for only $15 (contiguous 48 States only).
Orders shipping to an International destination will ship via USPS or UPS from either our fulfillment center in New Jersey. Please allow an additional 7-14 business days to process your order.
International customers are responsible for all duties, brokerage fees, and taxes on their order. If customer refuses a package, Legendary USA will be liable to cover duties and fees refused by the customer. Under this scenario, Legendary USA will deduct these fees from the order's refund.
Typically packages will be left at your door and do not require a signature. Legendary USA is not responsible for stolen packages.
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS or USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Questions / Concerns
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by phone at +1 (609) 293-2163 or email us at email@example.com