Returns, Exchange & Sales Policies

What is your return window?

We accept returns on eligible items within 30 days of delivery.

Do I need approval before returning an item?

Yes. All returns require a Return Merchandise Authorization (RMA).
Please contact us first to request approval. Returns sent without an RMA will not be accepted.

What condition must items be in to qualify for a return or exchange?

Returned items must be:

  • Unworn and unused
  • Free of odors, stains, or damage
  • Returned with original tags and packaging

All items are inspected upon arrival.

Return Shipping & Label Fees

At Legendary USA, we strive to make the return process as simple and convenient as possible.

Customers are responsible for return shipping costs. For eligible returns, Legendary USA can provide a prepaid return shipping label for your convenience. The applicable return label fee will be deducted from your refund once the returned merchandise has been received, inspected, and approved.

Return Shipping Label Fees

  • Gloves: $10.00
  • Jackets: $20.00
  • Vests: $15.00
  • Apparel (Shirts, Flannels, etc.): $10.00
  • Accessories: $10.00

Important Return Information

Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to an error made by Legendary USA.

Prepaid Return Labels: If you choose to use a return label provided by Legendary USA, the applicable fee listed above will be deducted from your refund.

Multiple Items: Returns containing multiple items may incur additional shipping charges depending on package size, weight, and the number of labels required. Any additional charges will be disclosed before the return label is issued.

Original Shipping Charges: Original shipping fees are non-refundable, except where required by applicable law.

Return Eligibility: All merchandise must meet our Return & Exchange Policy requirements to qualify for a refund.

Refund Processing: Once your return is received and approved, your refund will be issued to the original payment method, minus the applicable return shipping label fee and any other previously disclosed, lawful deductions.

Exceptions

If you receive an incorrect, defective, or damaged item due to an error by Legendary USA, we will cover the return shipping costs where applicable.

How to Request a Return

To initiate a return, please contact our customer support team.

Email: support@legendaryusa.com

Website: www.legendaryusa.com

Please include your order number and reason for return. Our team will review your request and provide return instructions.

Please do not send merchandise back without receiving return authorization.

Is there a restocking fee?

Yes. All approved returns are subject to a 10% restocking and processing fee. This helps cover:

  • Inspection and repackaging
  • Restocking and handling
  • Non-refundable electronic payment processing fees

The fee is deducted from your refund total.

What are the exchange shipping fees?

Exchanges include a flat fee that covers both return shipping to Legendary USA and shipping the replacement item back to you:

  • Gloves: $10
  • Jackets: $25
  • Vests: $20
  • Apparel: $15
  • Accessories: $10
Do you offer exchanges?

Yes. We are happy to offer exchanges for size or style changes within 14 days of delivery, as long as the item meets the same condition requirements.

How do I start a return or exchange?

To request an RMA, please email us at:support@legendaryusa.comInclude:

  • Order number
  • Item(s) being returned or exchanged
  • Reason for return or exchange

Our team will respond promptly with next steps.

International Shipping

Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.

Delivery Policy

Typically packages will be left at your door and do not require a signature. Legendary USA is not responsible for stolen packages.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS or USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please contact Legendary USA as soon as possible.

Cancellations Before Shipping

Orders may be canceled before shipment, subject to the following conditions:

  • Payment Processing Fees: For customer-requested cancellations after payment has been captured, Legendary USA may deduct the actual, non-refundable payment processing fee charged by our payment provider, where permitted by applicable law.
  • No Additional Cancellation Penalties: We do not charge an additional cancellation penalty for orders that have not shipped.
  • Full Refunds: If Legendary USA cancels an order due to inventory unavailability or an inability to fulfill the order, a full refund will be issued.
  • Unprocessed Payments: Orders canceled before payment is captured will not incur a cancellation fee.

Cancellations After Shipping

Once an order has shipped, it cannot be canceled. Customers may request a return or exchange in accordance with our Return & Exchange Policy.

Refund Processing

Approved refunds will be issued to the original payment method. Refunds typically appear within 5–10 business days, depending on your financial institution.

How to Cancel an Order

Please contact our customer support team before your order ships.

Email: support@legendaryusa.com

Website: legendaryusa.com

Include your order number and cancellation request.

Legal Exceptions

This policy applies only where permitted by applicable law. Nothing in this policy limits customers’ statutory refund or cancellation rights.

Items Not Eligible for Return or Exchange

To maintain our quality standards and ensure that every customer receives products in excellent condition, certain items are not eligible for return or exchange.

The following items are considered final sale and cannot be returned or exchanged, except where required by applicable law:

  • Final Sale & Clearance Items: Products marked as “Final Sale” at the time of purchase.
  • Used or Worn Items: Products showing signs of wear, use, damage, stains, odors, or alterations.
  • Customized or Personalized Products: Specially modified, customized, or personalized merchandise.
  • Items Without Original Tags: Products with removed or missing original tags, unless otherwise required by law.
  • Damaged Products: Items damaged due to misuse, improper care, or customer handling.
  • Items Outside the Return Window: Return requests submitted more than 30 days after delivery.
  • Unauthorized Returns: Products returned without prior return authorization from Legendary USA.

Important Exceptions

If you receive an incorrect, defective, or damaged product, please contact us at support@legendaryusa.com.

Items that would otherwise be ineligible for return may still qualify for a refund, replacement, or other remedy under applicable consumer protection laws.

Return Inspection

All returned merchandise is subject to inspection upon arrival. Legendary USA reserves the right to decline returns that do not meet our published return eligibility requirements, subject to applicable law.

For assistance, please contact support@legendaryusa.com.