Please email support@legendaryusa.com for assistance with an online order or any other general inquiries. Please provide your order # in your email so that we can quickly pull up any relevant information.
Live chat and phone support are available for immediate product assistance Monday - Friday 8am - 5pm EST. Click the chat widget in the bottom left corner of the website to initiate the live chat experience.
Phone: +1(609) 293-2163
You have 7 days post-delivery to contact us via email to seek an exchange approval. We only accept timestamped email communication to initiate the exchange process. Once you gain authorization, you will then receive instructions on accessing our exchange portal where you can receive your RMA # (Return Merchandise Authorization). Once we approve and you receive an RMA # you have 7 postmarked days of receipt for us to
receive your merchandise. You must provide us with a tracking number once shipped.
Yes, however any coupon code over 15% we do not offer exchanges as we deem any discount over 15% as final sale only.
Yes, our process is very simple. See below: How do I make an exchange?
We do not accept exchanges that are mailed back to us without going through our
exchange process. If we receive unauthorized exchanges we will notify you of your
attempted unauthorized exchange and require you to pay for shipping back to you or you
can pick-up at our retail location.
To return or exchange an item in-store, bypass the web instructions and bring your
item(s) with proof of purchase into any of our locations.
You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account in the top right corner of the screen and view your order progress.
We're happy to offer free domestic shipping with order purchase value over $99.00 via
UPS Ground, but most of the time we ship priority USPS. Free domestic shipping will
vary by location but shouldn't take more than 5 business days during non-sale periods. If
the order is placed during large volume sale period processing times are subject to
increase.
Please note we do not offer free shipping on international orders and are also subject to
duties and fees imposed by local tax authorities.
Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.
