Step 1 - A request for exchange can be made within 7 days of the delivery date. Contact email@example.com and state your order #, the exchange reason and we if we approve your request you will be provided you instructions to access our exchange portal for a seamless exchange experience.
Step 2 - Submit your exchange request through our portal. Wait for us to authorize the request (typically 4 hours – 48 hours). Once we receive your request and authorize it you will receive an email for further instructions. After we authorize this step, follow the email instructions to ship your exchange products back to us. Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size, color or product change.
Step 3 - Once we receive and inspect your returned merchandise, we will notify you of approval and get working on fulfilling your exchange or store credit request. Please note that we only offer exchange or store credit. We only refund on Legendary USA brand products ONLY.
Step 4 - You will ship your new order assuming we have it in stock. If your ordered exchange product is not in stock we will let you know an estimated time of arrival. Please note, we only offer a full refund on an exchange order if the product has been completely discontinued. A manufacturing delay could happen and unfortunately you are bound to the conditions of this policy and will have to wait for fulfillment.